Privacy Policy — 5svip Data Protection

In this Privacy Policy, the following terms have the meanings set out below:

• "5svip" / "we" / "us" / "our" — the online betting and casino platform operated at 5svip.org and all associated services.
• "Member" / "you" / "your" — any individual who registers an account on the 5svip platform or otherwise interacts with our services.
• "Personal Data" — any information that directly or indirectly identifies a natural person, including name, email address, identification documents, financial account details, device identifiers, and behavioral data tied to an identifiable individual.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For all Members of the 5svip platform, the Data Controller is 5svip.
• "Third-Party Processor" — any external organization that processes Personal Data on 5svip's behalf and under 5svip's documented instructions, including payment processors, KYC providers, and fraud-detection services.
• "Cookies" — small text files stored on a user's device by a web browser at the instruction of a website, used to retain session state, preferences, and behavioral analytics.
• "Sensitive Data" — a subset of Personal Data requiring enhanced protection, including government-issued identity document numbers, financial account credentials, and data relating to health or gambling behavior patterns.

5svip is the Data Controller for all Personal Data collected from Members and visitors to the 5svip.org platform. As Data Controller, 5svip determines why and how your Personal Data is processed and is responsible for ensuring that processing activities comply with applicable data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

5svip operates as an internationally licensed online betting and casino platform serving English-preference players across Indonesia. Our platform is accessible at 5svip.org and all data-related inquiries, requests, and complaints should be directed to our Data Protection contact as set out in Section 15 of this policy.

5svip collects the minimum Personal Data necessary to operate its services safely, comply with applicable regulations, and deliver a high-quality experience to each Member. The categories of data we collect are described below:

5svip does not collect Special Category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes beyond what is strictly required for age and identity verification under international KYC standards.

We collect Personal Data through the following channels and mechanisms:

• Direct submission — when you register an Account, complete KYC verification, submit a deposit or withdrawal request, contact our support team, or respond to a promotional offer.
• Automated technical collection — through server logs, session cookies, browser fingerprinting (for fraud detection only), and analytics tools when you access and navigate the 5svip platform.
• Third-party payment processors — when your bank (e.g., BCA, BRI, Mandiri) or e-wallet provider (e.g., OVO, DANA) confirms a transaction, we receive a transaction reference, account name, and amount that is reconciled against your Account.
• KYC verification providers — where we use a third-party identity verification service to cross-check the documents you submit, that provider may return a verification status and a risk score to us.
• Fraud prevention and AML screening services — we may screen your name and financial data against international sanctions lists and PEP (Politically Exposed Persons) databases as part of our compliance obligations.
• Affiliate and referral channels — if you arrive at 5svip via a registered affiliate partner, the affiliate may share a click ID or referral token with us, but they do not share your Personal Data without your consent.

5svip processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfill our obligations under the Member Agreement, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with anti-money-laundering (AML) regulations, KYC requirements, international sanctions screening, and responsible gaming obligations.
• Legitimate interests — processing for fraud prevention, platform security, abuse detection, and improving the quality of our services, where those interests are not overridden by your data protection rights.
• Consent — processing for direct marketing communications, optional personalization features, and any non-essential cookies. You may withdraw consent at any time by contacting support at [email protected] or adjusting your Account notification settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5svip uses the Personal Data we collect for the following purposes:

• Creating and managing your Member Account, including authentication, security alerts, and session management.
• Verifying your identity and age (21+ requirement) through our KYC process to comply with international licensing and AML obligations.
• Processing deposits and withdrawals via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency.
• Delivering the betting and gaming products you request, including sportsbook markets, live casino tables, slot games from studios such as Pragmatic Play, Evolution Gaming, and Pocket Games Soft, and online poker.
• Calculating and crediting bonuses, free bets, cashback, and VIP rewards in accordance with the applicable promotion terms.
• Monitoring your gaming behavior for responsible gaming purposes, including detecting patterns consistent with problem gambling and triggering welfare interventions in accordance with our Responsible Gaming policy.
• Detecting, investigating, and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Communicating with you about your Account, including transaction confirmations, security notices, KYC requests, and support responses.
• Sending you promotional communications about 5svip offers and seasonal events (e.g., Idul Fitri promotions, Independence Day specials) where you have given consent or where we have a legitimate interest to do so.
• Improving the 5svip platform through aggregated analytics, A/B testing, and user experience research. In these cases, data is anonymized or pseudonymized before analysis.
• Meeting our record-keeping and reporting obligations under applicable international gaming and financial regulations.

5svip does not use your Personal Data for automated decision-making that produces legal or similarly significant effects without human review, except in time-sensitive fraud and AML screening scenarios where a human compliance officer reviews any flagged decision within 24 hours.

5svip does not sell your Personal Data to any third party for their own marketing or commercial purposes. We share Personal Data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors — we share your name, payment account details, and transaction amount with the relevant bank, e-wallet provider, or cryptocurrency gateway to execute your deposit or withdrawal.
• KYC and identity verification providers — we transmit your identity documents and personal details to accredited third-party verification services to confirm your eligibility to hold a 5svip Account.
• Fraud prevention and AML screening services — we share relevant transaction and identity data with fraud detection platforms and international sanctions screening services to fulfill our compliance obligations.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive a pseudonymous player identifier and session token to deliver their games through the 5svip platform. They do not receive your full name, financial data, or identity documents.
• Customer support platforms — our live chat and ticketing infrastructure providers process support conversation data solely to deliver the support service and are bound by strict data processing agreements.
• Legal and regulatory authorities — we may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid court order, or an enforceable governmental request. Where permitted by law, we will notify you of such a disclosure.
• Business transfers — in the event of a merger, acquisition, or sale of substantially all of 5svip's assets, your Personal Data may be transferred to the acquiring entity, subject to the same protections described in this policy. You will be notified of any such transfer in advance.

5svip uses cookies and similar tracking technologies on the 5svip.org platform. The following categories of cookies may be set when you visit our site:

• Strictly necessary cookies — required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your preferences such as language setting, last-visited game category, and display preferences. Disabling these cookies will reduce personalization but will not affect core betting and gaming functionality.
• Analytics cookies — collect aggregated, pseudonymous data about how Members navigate the platform, which pages generate the most engagement, and where users drop off in a registration or deposit flow. This data is used solely to improve the 5svip user experience.
• Security and fraud-detection cookies — used to detect unusual or suspicious behavior patterns, including multiple accounts on the same device and automated bot activity. These are strictly necessary for platform integrity and cannot be opted out of.
• Marketing cookies — used to track which promotional channels and affiliate partners drove your visit to 5svip, so that we can measure the effectiveness of our marketing spend. These are set only with your consent and can be withdrawn at any time.

You can manage non-essential cookie preferences through your browser settings. Clearing cookies will log you out of your current session and reset any stored preferences. For full instructions on managing cookies in your specific browser, please refer to your browser's help documentation. Note that our platform does not currently respond to "Do Not Track" browser signals, as no universal standard for this signal has been adopted.

5svip retains Personal Data for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations, whichever is longer. The following indicative retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where data cannot be immediately deleted due to technical constraints (e.g., data residing in encrypted backup archives), it is isolated from active processing and deleted at the next scheduled backup rotation cycle.

5svip implements a layered set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 5svip's servers.
• AES-256 encryption at rest for all databases containing Personal Data and financial records.
• Multi-factor authentication enforced for all 5svip administrative access to Member data.
• Role-based access controls ensuring that staff members can only access the Member data strictly required for their job function.
• Continuous intrusion detection and automated anomaly-alerting systems monitored around the clock.
• Regular independent penetration testing and vulnerability assessments conducted by certified third-party security firms.
• All Third-Party Processors are contractually required to maintain equivalent security standards and undergo periodic security audits.

In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, 5svip will notify affected Members without undue delay and in any event within 72 hours of becoming aware of the breach, including a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address it.

As a Member of the 5svip platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered Account email address and a description of your request:

• Right of access — you have the right to request a copy of the Personal Data 5svip holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
• Right to rectification — if any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity-document corrections, updated documentation will be required.
• Right to erasure ("right to be forgotten") — you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that this right is subject to our legal obligations to retain certain data (as described in Section 9); we will inform you of any such retention obligations when responding to your request.
• Right to restriction of processing — you may request that we restrict processing of your Personal Data in certain circumstances, for example while a rectification request is being assessed, or where you contest the legal basis on which we are processing your data.
• Right to data portability — where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another controller.
• Right to object — you have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately without requiring justification.
• Rights related to automated decision-making — you have the right not to be subject to a decision based solely on automated processing that produces a significant legal or similarly significant effect on you, and to request human review of any such decision.

We aim to respond to all legitimate data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason before the initial 30-day period expires. Requests that are manifestly unfounded or excessive may be refused or subject to a reasonable administrative fee; we will explain the basis for any refusal in writing.

The 5svip platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age verification is a mandatory step in the Account registration process, and 5svip's KYC program includes additional checks to confirm that Members meet the minimum age requirement.

If 5svip becomes aware, through any means, that a Member is under the age of 21, we will immediately suspend that Member's Account, void any associated transactions and balances in accordance with our Terms & Conditions, and securely delete all Personal Data associated with that Account within 30 days, except where retention is required by applicable law. Parents or guardians who believe that a minor may have created an Account on 5svip are encouraged to contact us immediately at [email protected].

5svip operates globally and may transfer your Personal Data to, or process it in, countries outside of Indonesia in order to operate the platform and fulfill our contractual and compliance obligations. This includes data transfers to our hosting infrastructure, KYC verification providers, payment processors, and game content studio partners.

Where Personal Data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that which applies within Indonesia, 5svip implements appropriate safeguards to ensure that your data remains protected, including:

• Standard Contractual Clauses (SCCs) approved by recognized data protection authorities, incorporated into agreements with the receiving party.
• Binding corporate rules where the transfer is to a related entity within the 5svip group.
• Adequacy decisions where the destination country has been recognized as providing an adequate level of data protection.

You may request further information about the specific safeguards applied to international transfers of your Personal Data by contacting us at [email protected].

5svip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will notify active Members by email to the registered address and display a prominent notice on the platform upon next login. The updated policy will state its effective date at the top of the document.

Your continued use of the 5svip platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions. Your Real Money Funds will be processed for withdrawal regardless of account closure, subject to standard KYC and AML checks.

We encourage you to review this Privacy Policy periodically to stay informed about how 5svip protects your Personal Data. The version history and previous policy versions are available on request by contacting support.

If you have any questions, concerns, or complaints about this Privacy Policy or the way 5svip processes your Personal Data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related inquiries promptly and transparently.

We aim to acknowledge all written privacy complaints within 24 hours and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction or to an internationally recognized data protection arbitration body.

For urgent matters such as suspected unauthorized access to your Account or a potential data breach affecting your Personal Data, please contact us immediately via live chat and state "URGENT — Security" in your opening message so our team can prioritize your case.