Terms & Conditions — 5svip Platform Rules

In this Agreement, the following terms carry the meanings ascribed to them below unless the context clearly requires otherwise:

• "5svip" / "Platform" / "we" / "us" / "our" — refers to the online betting and casino platform operated at 5svip.org and all associated services, products, and interfaces.
• "Member" / "you" / "your" — refers to any individual who registers and holds an active account on the 5svip platform.
• "Account" — the personal user profile created upon successful registration, through which the Member accesses all 5svip services.
• "Balance" / "Wallet" — the total funds held by the Member within their 5svip Account, denominated in Indonesian Rupiah (IDR) unless otherwise specified.
• "Bonus Funds" — any promotional credits, free spins, cashback amounts, or other non-cash incentives credited to the Member's Account under a promotion.
• "Real Money Funds" — funds deposited by the Member via bank transfer, e-wallet, or cryptocurrency and credited to the Account as withdrawable balance, excluding any Bonus Funds.
• "Wagering Requirement" — the total amount a Member must wager using Bonus Funds before those funds (and any winnings derived from them) become eligible for withdrawal.
• "KYC" — Know Your Customer; the identity and document verification process 5svip conducts to confirm a Member's identity, age, and residency.
• "Agreement" — this Terms & Conditions document, together with the Privacy Policy, Responsible Gaming Policy, any product-specific rules, and all promotions terms incorporated by reference.
• "Prohibited Jurisdiction" — any country, territory, or region from which access to or use of the 5svip platform is restricted by applicable law or by 5svip's internal compliance policies.

To be eligible to register as a Member and use 5svip, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your membership:

1. You are a natural person, at least 21 years of age.
2. You have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
3. You are not accessing the platform from a Prohibited Jurisdiction.
4. You are not a current or former employee, contractor, director, officer, or agent of 5svip, or an immediate family member of any such person.
5. You have not previously had an account on the 5svip platform suspended, terminated, or closed for cause.
6. You are acting on your own behalf and not as an agent, representative, or trustee for any third party.
7. You are not using the platform for any unlawful purpose, including but not limited to money laundering, fraud, or any other financial crime.

5svip reserves the right to request documentary evidence confirming any of the above eligibility conditions at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure and forfeiture of any Bonus Funds held in the Account.

Each Member is permitted to hold exactly one (1) Account on the 5svip platform. Opening duplicate accounts is strictly prohibited and constitutes grounds for immediate suspension of all related accounts and forfeiture of all associated balances, whether Real Money Funds or Bonus Funds.

When registering, you agree to provide accurate, complete, and current information including your full legal name, date of birth, email address, and preferred payment method details. You are solely responsible for maintaining the accuracy of your Account information and must notify 5svip promptly of any changes by contacting support at [email protected].

You are responsible for maintaining the confidentiality of your Account login credentials. 5svip will never ask you for your password via email, live chat, or any other channel. Any activity that occurs under your Account credentials is your responsibility, whether or not you authorized that activity, unless you have notified 5svip of unauthorized access in writing before the activity took place.

5svip reserves the right to decline any registration application or close any Account at its reasonable discretion, including in circumstances where eligibility requirements are not met, where fraudulent activity is suspected, or where continued operation of the Account would conflict with 5svip's legal or compliance obligations.

5svip accepts deposits and processes withdrawals via the following verified payment methods: bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI); e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja); and cryptocurrency (USDT TRC-20, Bitcoin, Ethereum). The availability of specific methods may vary and is subject to change without prior notice.

All Account balances are held and displayed in Indonesian Rupiah (IDR). Cryptocurrency deposits are converted to IDR at the prevailing market rate at the time of confirmation. 5svip does not charge its own conversion or deposit processing fees; however, your bank, e-wallet provider, or blockchain network may impose fees for which 5svip bears no liability.

Minimum and maximum deposit and withdrawal amounts are set out in the platform's Cashier section, which is accessible after 5svip Login. These limits are subject to periodic review and may be adjusted for individual accounts based on KYC status, transaction history, and VIP tier.

Withdrawals may only be made to payment accounts that are registered in the same legal name as the 5svip Account. Third-party withdrawals are strictly prohibited and will result in the withdrawal being declined and the matter being referred to 5svip's compliance team. Withdrawal requests must be submitted through the platform's Cashier section and cannot be initiated via email or live chat.

5svip reserves the right to conduct additional identity and source-of-funds verification before processing any withdrawal request where the transaction amount, frequency, or pattern triggers internal risk controls. Members are required to cooperate fully with such requests. Failure to do so may result in the withdrawal being held pending investigation.

5svip may, at its discretion, offer bonuses, free bets, free spins, cashback promotions, reload offers, VIP rewards, and seasonal promotional events to its Members. Each promotion is subject to its own specific terms, which are published on the relevant promotion page and are incorporated into this Agreement by reference. In the event of a conflict between a specific promotion's terms and this Agreement, the promotion's specific terms shall prevail with respect to that promotion only.

Unless the specific promotion terms state otherwise, the following general bonus conditions apply to all Bonus Funds credited to your Account:

• Bonus Funds are subject to a minimum wagering requirement of 10x (ten times) the bonus amount before they or any associated winnings become withdrawable.
• Wagering requirements must be completed within thirty (30) calendar days of the Bonus Funds being credited. Uncompleted wagering requirements result in forfeiture of the Bonus Funds and any associated winnings.
• Contributions toward wagering requirements vary by game type: slots typically contribute 100%, live casino games may contribute between 10% and 20%, and certain game categories may contribute 0%. Specific contribution rates are listed in the promotion terms.
• Bonus Funds may not be transferred between accounts, exchanged for cash, or combined with other active bonuses unless explicitly permitted.
• Maximum bet size while completing a wagering requirement is Rp 200.000 per spin or round unless the promotion terms specify otherwise. Bets exceeding this limit while Bonus Funds are active may result in forfeiture of the bonus and any associated winnings.
• Each promotion is limited to one claim per person, per household, per device, and per IP address, unless the promotion explicitly states otherwise.

All bets and wagers placed on the 5svip platform are final once confirmed. Members are solely responsible for verifying the accuracy of any bet before confirming it, including the selection, stake, and odds displayed. 5svip does not accept requests to void or amend confirmed bets on the basis of Member error.

Sportsbook bets are settled in accordance with the official result of the relevant sporting event as determined by the governing body, sport-specific rules, and 5svip's sportsbook rules, which are published separately. In the event of a dispute regarding bet settlement, the decision of 5svip's trading team is final, subject to the escalation procedure set out in the FAQ.

Casino and slot games use certified random-number generation (RNG) or live dealer mechanics. Game outcomes are determined at the moment of play and cannot be influenced by 5svip or the Member after the game round commences. Published Return to Player (RTP) percentages represent theoretical long-run averages across millions of rounds and do not guarantee results in any individual session.

5svip reserves the right to void any bet or game result where there is credible evidence of technical malfunction, data feed error, collusion, match-fixing, or any other integrity breach. Where a void is applied, the stake amount is returned to the Member's wallet in full. Winnings associated with a voided event are not payable.

The following conduct is strictly prohibited on the 5svip platform. Engaging in any of the activities listed below constitutes a material breach of this Agreement and will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using the platform while under the age of 21.
• Opening or operating multiple Accounts, whether in the same name or under different names or identities.
• Using software, bots, scripts, or automated tools to interact with the platform in a manner not intended for human users.
• Exploiting bugs, errors, or technical faults in any game or platform function. Any winnings derived from a known or reasonably knowable error are not payable and will be voided.
• Engaging in any form of money laundering, including depositing funds derived from criminal activity or structuring transactions to avoid reporting thresholds.
• Colluding with other Members or with any third party in connection with bets placed on the platform, including but not limited to chip-dumping in poker or coordinated betting on live games.
• Making chargebacks, payment disputes, or reversals through a bank or e-wallet provider for deposits that were legitimately processed and credited. Any chargeback results in immediate account closure and the full disputed amount being classified as a debt owed to 5svip.
• Accessing the platform via a VPN, proxy, or other IP-masking technology in order to circumvent geographical restrictions or platform security controls.

5svip operates a mandatory Know Your Customer (KYC) verification program in accordance with international anti-money-laundering (AML) standards. KYC verification may be requested at any time, including at the point of first withdrawal, upon reaching cumulative deposit thresholds, or where unusual account activity is detected.

To complete KYC verification, Members are typically required to provide the following documents:

• A valid government-issued photo identity document (National Identity Card / KTP, passport, or driver's license).
• Proof of residential address issued within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership for each payment method used (e.g., a screenshot of the e-wallet account page showing the registered name, or a bank statement header).
• Source-of-funds documentation where cumulative deposits exceed internal thresholds.

All KYC documents are processed securely and stored in accordance with 5svip's Privacy Policy. Documents are reviewed within two (2) business days of submission in most cases. Withdrawal requests submitted during an active KYC review will be held until verification is complete. Members who fail to complete KYC within thirty (30) days of the first request may have their Account suspended and withdrawals temporarily frozen pending resolution.

5svip is committed to promoting safe and responsible gaming. We provide a suite of player protection tools accessible directly from the Member Account dashboard after 5svip Login, including deposit limits (daily, weekly, and monthly), wager limits, session time reminders, cooling-off periods (from 24 hours up to 6 weeks), and permanent self-exclusion.

Self-exclusion requests are processed within one (1) hour of submission, 24 hours a day, seven days a week. Once a self-exclusion is active, the Member's Account is suspended and login is disabled for the nominated period. Requests to lift a self-exclusion before the nominated period expires will not be actioned during cooling-off periods of 30 days or less. For self-exclusions exceeding 30 days, a reinstatement request is subject to a 7-day reflection period and a welfare check by a member of the 5svip support team.

If you believe your gambling behavior is causing harm to yourself or others, please contact 5svip support immediately at [email protected] or visit the Responsible Gaming page for detailed guidance and external helpline information. 5svip takes reports of problem gambling seriously and will act promptly to protect at-risk Members.

All content on the 5svip platform, including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, promotional materials, and data compilations, is the intellectual property of 5svip or its licensed content providers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial entertainment purposes in accordance with this Agreement. This license does not permit you to copy, reproduce, republish, upload, post, transmit, distribute, or create derivative works from any platform content without 5svip's prior written consent. Any unauthorized use terminates the license immediately and may give rise to legal liability.

To the maximum extent permitted by applicable law, 5svip's total aggregate liability to any Member arising from or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount of Real Money Funds deposited by that Member during the thirty (30) days immediately preceding the event giving rise to the claim.

5svip shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profit, loss of data, loss of goodwill, business interruption, or any other intangible loss, even if 5svip has been advised of the possibility of such damages.

5svip does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance may result in temporary service interruptions. 5svip will not be liable for losses incurred as a result of platform downtime, game provider outages, or third-party payment processing delays.

5svip collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference and available at 5svip.org/privacy-policy. By registering and using the platform, you consent to the collection and processing of your personal data as described in that policy.

5svip will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC verification providers, game studios, and fraud prevention services solely to the extent necessary to operate the platform and fulfill our compliance obligations.

5svip reserves the right to amend, update, or replace this Agreement at any time. When material changes are made, 5svip will notify active Members by email to the registered address and/or by a prominent notice displayed on the platform upon next login. The updated Agreement will state the effective date of the revision.

Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not accept the amended terms, you must cease using the platform and request account closure by contacting support before the effective date. Pending withdrawals of Real Money Funds will be processed regardless of account closure.

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which 5svip holds its international operating license. Any dispute arising out of or in connection with this Agreement that cannot be resolved through 5svip's internal complaints procedure shall be submitted to binding arbitration before an internationally recognized arbitration body in accordance with its rules. The language of arbitration shall be English.

Nothing in this clause limits either party's right to seek urgent interlocutory or injunctive relief from a court of competent jurisdiction pending the outcome of arbitration proceedings.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be severed from the Agreement. The remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding this Agreement or the 5svip platform, please contact our support team using the details below. We aim to acknowledge all written complaints within 24 hours and provide a substantive response within five (5) business days.

For responsible gaming concerns or urgent self-exclusion requests, please state this clearly in your message subject line and our welfare team will prioritize your case. All communications with 5svip's support team are logged for quality assurance and compliance purposes.